Location: On-site

Department: Retail Department

Reports to: Retail Department Manager

About Sound Glass

For over 40 years, Sound Glass has been a trusted leader in the Pacific Northwest, delivering high-quality glazing systems for commercial and residential projects. We pride ourselves on our commitment to craftsmanship, customer service, and fostering a workplace where employees can build rewarding careers.  

Position Summary

We are seeking a reliable, customer-focused Customer Service Representative to serve as the primary point of contact for our customers. This role is responsible for providing accurate information, resolving issues efficiently, and delivering a consistently positive customer experience. The ideal candidate is a strong communicator, problem solver, and team player who thrives in a fast-paced environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, and/or chat in a timely and professional manner

• Resolve customer concerns by identifying issues, researching solutions, and following through to completion

• Accurately enter and update customer information in internal systems

• Process orders, returns, exchanges, credits, or adjustments as needed

• Communicate clearly with internal teams to ensure customer needs are met

• Follow established procedures while maintaining flexibility to handle unique situations

• Maintain a high level of product and service knowledge

• Contribute to a positive team environment and support continuous improvement efforts

Qualifications & Skills

• Knowledge of the Glass / Glazing / Window industry preferred, but not required

• Previous customer service experience preferred but not required

• Excellent verbal and written communication skills

• Strong problem-solving and conflict-resolution abilities

• Ability to remain calm, professional, and empathetic in challenging situations

• Strong attention to detail and organizational skills

• Proficiency with basic computer systems and the ability to learn new software quickly

• Ability to multitask and manage time effectively

Preferred Attributes

• Positive attitude and strong work ethic

• Dependable and punctual

• Customer-first mindset

• Ability to work independently and as part of a team

What We Offer

• Competitive pay and benefits package

• Training and opportunities for growth

• Supportive team environment

Equal Opportunity Employer

Sound Glass Sales Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.